Product Description
Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a contextual and cultural understanding that offers opportunities for new service solutions improving the user experience and customer satisfaction. With contributions from leading names in the field of service design from both academia and international professional practice An Introduction to Industrial Service Design is engaging yet practical and accessible. Case studies from leading companies such as ABB Autodesk Kone and Volkswagen enable readers to connect academic research with practical company applications helping them to understand the basic processes and essential concepts. This book illustrates the role of the service designer in an industrial company and highlights not only the value of customer experience but also the value of employee experience in creating competitive services and value propositions. This human-centred approach brings about new innovations. This book will be of benefit to engineers designers businesses and communication experts working in industry as well as to students who are interested in service development.|An Introduction to Industrial Service Design | Business
Routledge "An Introduction To Industrial Service Design | Business
Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a contextual and cultural understanding that offers opportunities for new service solutions improving the user experience and customer satisfaction. With contributions from leading names in the field of service design from both academia and international professional practice An Introduction to Industrial Service Design is engaging yet practical and accessible. Case studies from leading companies such as ABB Autodesk Kone and Volkswagen enable readers to connect academic research with practical company applications helping them to understand the basic processes and essential concepts. This book illustrates the role of the service designer in an industrial company and highlights not only the value of customer experience but also the value of employee experience in creating competitive services and value propositions. This human-centred approach brings about new innovations. This book will be of benefit to engineers designers businesses and communication experts working in industry as well as to students who are interested in service development.|An Introduction to Industrial Service Design | Business
Delivery, Returns & Refunds
Delivery
Sellers offer a range of delivery options, so you can choose the one that’s most convenient for you. Many sellers offer free delivery. You can always find the postage cost and estimated delivery date in a seller’s listing. You'll then be able to see a full list of delivery options during checkout. These can include: Express delivery, Standard delivery, Economy delivery, Click & Collect, Free local collection from seller.
Returns
Your options for returning an item vary depending on what you want to return, why you want to return it, and the seller's return policy. If the item is damaged or doesn't match the listing description, you can return it even if the seller's returns policy says they don't accept returns. If you've changed your mind and no longer want an item, you can still request a return, but the seller doesn't have to accept it. If the buyer changes their mind about a purchase and wants to return an item, they may need to pay return postage costs, depending on the seller's return policy. Sellers can provide a return postage address and additional return postage information for the buyer. Sellers pay for return postage if there's a problem with the item. For example, if the item doesn't match the listing description, is damaged or defective or is counterfeit. By law, customers in the European Union also have the right to cancel the purchase of an item within 14 days beginning from the day you receive, or a third party indicated by you (other than the carrier) receives, the last good ordered by you (if delivered separately). This applies to all products except for digital items (e.g. Digital Music) that are provided immediately to you with your acknowledgment, and other items such as video, DVD, audio, video games, Sex and Sensuality products and software products where the item has been unsealed.
Refunds
Sellers have to offer a refund for certain items only if they are faulty, such as: Personalized items and custom-made items, Perishable items, Newspapers and magazines, Unwrapped CDs DVDs and computer software. If you used your PayPal balance or bank account to fund the original payment, the refunded money will go back to your PayPal account balance. If you used a credit or debit card to fund the original payment, the refunded money will go back to your card. The seller will effect the refund within three working days but it may take up to 30 days for Paypal to process the transfer. For payments funded partially by a card and partially by your balance/bank, the money taken from your card will go back to your card and the remainder will return to your PayPal balance.